Effective Date: 23.05.2025

1. General Information

1.1 Introduction

These Terms and Conditions (“Agreement”), along with our FAQs and other guidelines available on https://pixenzy.com, govern your access to and use of the website www.pixenzy.com (“Website”) and the digital services provided by Cartoza OÜ (“Pixenzy,” “we,” “us,” or “our”). By browsing or using our Website, you agree to follow and be legally bound by this Agreement. If you do not agree with these terms, you must not use the Website.

1.2 Description of Services

Pixenzy offers a curated collection of digital design elements such as illustrations, icons, logos, and other creative assets for personal or business use.

1.3 User Eligibility

Our services are only intended for individuals aged 18 or older. By using Pixenzy, you confirm that you meet this age requirement and possess the legal authority to enter into this Agreement.

1.4 Browser Compatibility

To ensure proper functionality, users must access Pixenzy using supported web browsers. We reserve the right to discontinue support for certain browsers at our discretion.

2. Payments and Billing

2.1 Payment Methods

Pixenzy accepts Visa and MasterCard payments. By submitting payment details, you confirm authorization to use the chosen method and permit us to charge the relevant amount.

2.2 Balance Top-Up

Users may preload funds into their Pixenzy account. These funds can be used to purchase digital products from our catalog.

2.3 Authorization to Charge

You grant Pixenzy permission to process payment transactions using your provided payment method, inclusive of all applicable charges.

3. Refund Policy

3.1 Requesting a Refund

Refunds may be requested within 14 days of purchase if a digital file is defective, delayed beyond reasonable time, or fails to meet advertised standards. Submit your request via email or our internal refund system.

3.2 Refund Eligibility

Only timely refund requests meeting our criteria will be considered for approval.

3.3 Result of Cancellation

If a refund is granted, your right to use the relevant digital asset is revoked, and you are required to delete any copies. Refunds will be issued to your original payment method or Pixenzy account balance.

4. Delivery of Services

4.1 Delivery Timeline

Digital assets are typically delivered within 24–72 hours, depending on complexity. In rare cases, delivery may take longer.

4.2 Delay Notifications

In case of delays beyond our standard timeframe, Pixenzy will notify you via email with updated delivery information.

5. Acceptable Use

5.1 Service Scope

Pixenzy is available to both individual users and business entities. All users are equally subject to these Terms.

5.2 Restricted Activities

The following actions are strictly prohibited:

• Use of bots or automation to interact with Pixenzy.
• Attempts to breach site security or gain unauthorized access.
• Misrepresentation or impersonation of others.
• Exploiting technical vulnerabilities in the system.

6. Pricing Policy

6.1 Price Structure

Prices for digital products are determined by asset type and complexity. Additional services are priced according to task specifications.

6.2 Pricing Updates

Pixenzy may modify pricing at any time. Notice will be provided before any new pricing takes effect.

7. Governing Law and Legal Venue

7.1 Applicable Law

This Agreement is governed by Hungarian law.

7.2 Dispute Handling

Any legal disputes will fall under the exclusive jurisdiction of Hungarian courts. Users agree to submit to these courts for resolution.

8. Limitation of Liability

8.1 No Guarantees

Pixenzy provides its services and content “as-is” and “as available,” without warranties of any kind. This includes, but is not limited to, implied warranties of merchantability or fitness for a particular purpose.

8.2 Exclusion of Damages

Pixenzy is not liable for any indirect or consequential losses, including lost profits, data, or reputation, arising from the use or inability to use our Website or services.

9. Indemnification

9.1 User Responsibility

You agree to indemnify and hold harmless Pixenzy and its representatives from any claims, damages, or expenses resulting from your misuse of the Website, violation of this Agreement, or infringement on third-party rights.

10. Waiver

10.1 Enforcement

Failure by Pixenzy to enforce any part of this Agreement shall not constitute a waiver of our rights.

10.2 Written Confirmation

Any waiver must be provided in writing and signed by an authorized Pixenzy representative to be effective.

11. Termination

11.1 Termination by Us

Pixenzy reserves the right to suspend or terminate your account without notice if you breach these terms or engage in harmful behavior.

11.2 Termination by You

You may discontinue use of Pixenzy and request account closure at any time.

12. User Conduct Rules

12.1 Forbidden Behavior

Prohibited actions include but are not limited to:

• Use of automated systems to exploit the platform.
• Attempted hacking or data manipulation.
• Fraud, impersonation, or misuse of services.
• Taking advantage of bugs or flaws in the system.

13. Intellectual Property

13.1 Website Content

All Pixenzy content, including text, media, and code, belongs to Pixenzy or its licensors and is protected under intellectual property laws.

13.2 User-Generated Content

Users maintain ownership of their submissions but grant Pixenzy a license to use them as necessary to operate and improve the Website.

14. Miscellaneous Terms

14.1 Entire Agreement

This document constitutes the complete agreement between Pixenzy and its users, superseding any prior terms.

14.2 Severability

If any clause is found to be invalid, the remainder of the Agreement will remain enforceable.

14.3 Assignment

You may not transfer your rights under these terms without our written consent. Pixenzy may transfer these rights freely.

14.4 Headings

Section titles are for convenience only and carry no legal significance.

14.5 Force Majeure

Pixenzy is not liable for any delay or failure resulting from circumstances beyond our control, including natural disasters, war, or technical disruptions.

15. Modifications to Terms

15.1 Amendments

Pixenzy may update these terms at any time. Continued use of the Website indicates acceptance of the revised terms.

15.2 Notification

We may notify you of major changes via the Website or email, but you are responsible for reviewing the Terms periodically.

16. Contact Details

16.1 Customer Support

For general inquiries or support, contact us at: [email protected]

16.2 Media Requests

For media-related questions, please reach out via: [email protected]

16.3 Company Information

• Company Name: Cartoza OÜ
• Registration Number: 17295130
• Address: Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, J. Köleri tn 8, 10126